Covid Insurance FAQ

For Luma Thailand Pass policy holders

Click above to request the change any of the following:
– Address
– Beneficiary
– Name
– Passport
– Policy Start Date

Cancel Insurance Policy and ask for a refund.

Get information about claim process including claim form.

Frequently Asked Questions about Luma Thailand Pass

Does the policy cover only COVID-19 or other illnesses as well?
The policy covers medical expenses for sudden and unforeseeable injuries from accident and sickness (including COVID-19) during the travel to Thailand.

Can the policy be renewed?
The policy is a domestic travel insurance that cannot be renewed.
If you are looking for renewable coverage, please contact our consultant.

Which address should I write in the application form?
The place where you will be staying in Thailand (except for Pattani, Yala and Narathiwat provinces).

What policy start date should I enter if I do not have a flight number yet?
You can fill in any future start date first. Once you have detailed travel information, you can inform our consultant to revise the date.

What does “beneficiary” mean?
A beneficiary is the person or entity you name in an insurance policy to receive the death benefit (example: wife, husband, father, mother, son or daughter).

Can the coverage start as soon as possible?
The policy start date should be the date you plan to arrive in Thailand because it will only be activated once you reach Thai immigration points.

Purpose of visit section on the application form
Please specify the purpose of your visit in Thailand. If it is for medical purpose, please contact our consultant.

Can you please confirm the certificate is accepted by Thai Consulate?
The policy is insured by Tune Insurance Public Company Limited, which is recognized by Thai authorities.

Do these travel insurance plans have direct billing to the hospitals?
No, like all travel insurance policies members will have to pay first and claim later. If you are looking for direct billing services, please contact our consultant for health insurance plans. 

For which type of Visa application can I use Luma Thailand Pass for?
– COVID-19 coverage for Certificate of Entry application
– O-A visa application
– STV visa application

In case of emergency, who can I contact?
You can call Tune at 02 078 5625 or 02 078 5621, or send an email at [email protected]

How can I claim?
Please submit all claim documents required (see claim form provided upon subscription to the insurance) to: 
Claim Department
Tune Insurance PCL.
3199 Maleenont Tower
14th Floor, Rama IV Road
Khlong Tan, Khlong Toei
Bangkok 10110, Thailand

Can the claim reimbursement be paid into a local account in Thailand or also paid into the client’s account in their home country? 
Both. Please inform on the below when sending the claim:
1. Account Holder Name :
2. Account Number :
3. Insured Address :
4. Telephone :
5. Bank Name and Branch:
6. Bank address :
7. SWIFT Code :
8. IBAN Code/ Routing Number (IBAN Code for European zone / Routing Number for American zone):
9. Currency :

For Luma Thailand Pass policy holders

Click above to request the change any of the following:
– Address
– Beneficiary
– Name
– Passport
– Policy Start Date

Cancel Insurance Policy and ask for a refund.

Get information about claim process including claim form.

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