Prepare your claim

Health Insurance

Required documents:

– Original receipt

– Original medical report / certificate

– Detailed receipt (statement detail report including name of medicine and price of each items to be mentioned, if any)

– Doctor’s prescription (with medical indications for prescription drugs, laboratory tests, physical therapy, eyeglasses and contact lenses)

– For first time claims only: Signed first page of bank book + signed copy of Insured’s passport

 

Scroll down to see how to submit your claim with Asia Care Plus Thailand.

 

Asia Care Plus Thailand members with Outpatient benefits can submit claims online for amounts up to 8,000 THB. Original documents are required for claims exceeding 8,000 THB.

 

Important Guidelines for Online Claim Submission:

  1. 1. Keep the original receipts for 12 months from the date of claim payment. The insurer reserves the right to request original documents for verification. If the insured fails to provide the original documents upon request, the insurer reserves the right to deny the claim and pursue recovery. 
  2. 2. Write “Luma Claims” on every page of the original receipt before online submission.
  3. 3. Submit original documents for claims exceeding 8,000 THB. You can still make an online submission for claims exceeding 8,000 THB to expedite the review process. However, you are still required to send original documents by post to process the claims.

 

If requested, send originals to this address:

Luma, Claims Department

57 Park Ventures Ecoplex
9th Floor, Unit 912 Wireless Road,
Lumpini, Pathumwan, Bangkok 10330 Thailand

Required documents:

Asia Care Plus Vietnam Claims Form filled and signed

– Original receipt

– Original medical report / certificate

– Detailed receipt (statement detail report including name of medicine and price of each items to be mentioned, if any)

– Doctor’s prescription (with medical indications for prescription drugs, laboratory tests, physical therapy, eyeglasses and contact lenses)

 

Original documents are required for claims of 500 USD or more.

 

Scroll down to see how to submit your claim with Asia Care Plus Vietnam.

 

For claims in Vietnam and if requested, send originals to this address:

Luma Vietnam – Claim Department
Etown building, Floor 23rd, 11 Doan Van Bo Street, Ward 12, District 4 HCMC.
Phone number: +84 869 17 97 01

 

For claims outside Vietnam and if requested, send originals to this address:

Luma, Claims Department

57 Park Ventures Ecoplex
9th Floor, Unit 912 Wireless Road,
Lumpini, Pathumwan, Bangkok 10330 Thailand

Required documents:

Asia Care Premier Vietnam Claims Form filled and signed

– Original receipt

– Original medical report / certificate

– Detailed receipt (statement detail report including name of medicine and price of each items to be mentioned, if any)

– Doctor’s prescription (with medical indications for prescription drugs, laboratory tests, physical therapy, eyeglasses and contact lenses)

 

Original documents are required for claims of 500 USD or more.

 

Scroll down to see how to submit your claim with Asia Care Premier Vietnam.

 

For claims in Vietnam and if requested, send originals to this address:

Luma Vietnam – Claim Department
Etown building, Floor 23rd, 11 Doan Van Bo Street, Ward 12, District 4 HCMC.
Phone number: +84 869 17 97 01

 

For claims outside Vietnam and if requested, send originals to this address:

Luma, Claims Department

57 Park Ventures Ecoplex
9th Floor, Unit 912 Wireless Road,
Lumpini, Pathumwan, Bangkok 10330 Thailand

Required documents:

Asia Care Pro Vietnam Claims Form filled and signed

– Original receipt

– Original medical report / certificate

– Detailed receipt (statement detail report including name of medicine and price of each items to be mentioned, if any)

– Doctor’s prescription (with medical indications for prescription drugs, laboratory tests, physical therapy, eyeglasses and contact lenses)

 

Original documents are required for claims of 500 USD or more.

 

Scroll down to see how to submit your claim with Asia Care Pro Vietnam.

 

For claims in Vietnam and if requested, send originals to this address:

Luma Vietnam – Claim Department
Etown building, Floor 23rd, 11 Doan Van Bo Street, Ward 12, District 4 HCMC.
Phone number: +84 869 17 97 01

 

For claims outside Vietnam and if requested, send originals to this address:

Luma, Claims Department

57 Park Ventures Ecoplex
9th Floor, Unit 912 Wireless Road,
Lumpini, Pathumwan, Bangkok 10330 Thailand

Required documents:

Asia Care Plus Cambodia Claims Form filled and signed

– Original receipt

– Original medical report / certificate

– Detailed receipt (statement detail report including name of medicine and price of each items to be mentioned, if any)

– Doctor’s prescription (with medical indications for prescription drugs, laboratory tests, physical therapy, eyeglasses and contact lenses)

 

Original documents are required for claims of 500 USD or more.

 

Scroll down to see how to submit your claim with Asia Care Plus Cambodia.

 

If requested, send originals to this address:

Cambodia-Vietnam Insurance Plc, 8th floor,
398, Monivong Blvd, Beung Keng Kang I,
Phnom Penh 12302 Cambodia

Required documents:

– Claims form filled and signed
Asia Care Plus Myanmar Claims Form (in English)

Asia Care Plus Myanmar Claims Form (in Burmese)

– Original receipt

– Original medical report / certificate

– Detailed receipt (statement detail report including name of medicine and price of each items to be mentioned, if any)

– Doctor’s prescription (with medical indications for prescription drugs, laboratory tests, physical therapy, eyeglasses and contact lenses)

 

Original documents are required for claims of 500 USD or more.

 

Scroll down to see how to submit your claim with Asia Care Plus Myanmar.

 

If requested, send originals to this address:

Luma Myanmar – Claim Department
Times City, CCI France Myanmar, Office Tower n°2, 16th Floor-Units 11&12, Between Hanthawaddy & Kyuntaw Road, Kamaryut Township, Yangon, Myanmar

Required documents:

Asia Care Plus Laos Claims Form filled and signed

– Original receipt

– Original medical report / certificate

– Detailed receipt (statement detail report including name of medicine and price of each items to be mentioned, if any)

– Doctor’s prescription (with medical indications for prescription drugs, laboratory tests, physical therapy, eyeglasses and contact lenses)

 

Original documents are required for claims of 500 USD or more.

 

Scroll down to see how to submit your claim with Asia Care Plus Laos.

 

If requested, send originals to this address:

ຊັ້ນ 2, ຕຶກທະນາຄານເອັມບີ້, ຖະໜົນ ໄກສອນ, ບ້ານ ໂພນໄຊ, ເມືອງ ໄຊເສດຖາ, ນະຄອນຫຼວງ/ 2nd Floor, MB Bank Building, Kaysone Road, Phonexay Village, Saysettha District, Vientiane Capital

Required documents:

Asia Care Plus International Claims Form filled and signed

– Original receipt

– Original medical report / certificate

– Detailed receipt (statement detail report including name of medicine and price of each items to be mentioned, if any)

– Doctor’s prescription (with medical indications for prescription drugs, laboratory tests, physical therapy, eyeglasses and contact lenses)

 

Original documents are required for claims of 500 USD or more.

 

Scroll down to see how to submit your claim with Asia Care Plus International.

 

If requested, send originals to this address:

Luma, Claims Department

57 Park Ventures Ecoplex
9th Floor, Unit 912 Wireless Road,
Lumpini, Pathumwan, Bangkok 10330 Thailand

To claim, please collect all below mentioned documents: 

        1. Navakij insurance claim form filled and signed
         2. Copy of insurance Card
         3. Copy of signed ID Card or official card e.g. driving license or passport 
         4. Original medical receipt
         5. Original doctor’s certificate
         6. Copy of signed saving bank book (except for BAAC and GSB)
 
 
The documents need to be sent to the following address:
The Navakij Insurance PCL (Luma Long Stay Care)
100/50-55, 90/4-6 Sathornnakorn Building, 26th floor,
Sathorn Nua Road, Silom, Bangrak, Bangkok 10500

Please note “Luma Covid Care” is the commercial name of the Individual Coronavirus Disease 2019 (Covid-19) Insurance Policy insured by Tune Protect. 

This policy is distributed by Luma but serviced by Tune Protect directly.

 

To claim, please collect all required documents mentioned on Tune Protect Claims form.

 

The documents need to be sent to the following address:

Claim Department
Tune Insurance Public Company Limited
3199 Maleenont Tower
14thFloor, Rama IV Road, Klongton,
Klongtoei, Bangkok, 10110 Thailand
Telephone Number: 02 078 5625, 5621
[email protected]

Please note the insurer reserves the right to request additional documents or information to support the claim, on a case by case basis. 

Travel Insurance

To submit a claim, follow all instructions and submit all information and documents as indicated in the Luma Schengen Pass Claims Form.

To submit a claim, follow all instructions and submit all information and documents as indicated in the Luma Vietnam Pass Claims Form.

To submit a claim, follow all instructions and submit all information and documents as indicated in the Luma ASEAN Pass Claims Form.

Please note “Luma Thailand Pass” is the commercial name of the domestic travel insurance policy insured by Tune Insurance Public Company Limited. 

This policy is distributed by Luma but serviced by Tune Protect directly.

 

To claim, please collect all required documents mentioned on Tune Protect Claims form.

 

The documents need to be sent to the following address:

Claim Department
Tune Insurance Public Company Limited
3199 Maleenont Tower
14thFloor, Rama IV Road, Klongton,
Klongtoei, Bangkok, 10110 Thailand
Telephone Number: +66020785625 or +66020785621
[email protected]

Please note the insurer reserves the right to request additional documents or information to support the claim, on a case by case basis. 

Three options for submitting a claim for Asia Care for your reimbursement

Please check the claims guidelines per your policy to see the proper submission channel. 

Mobile App

Submit via Luma Care Mobile App

Luma Health App

Online

Log in to your secure member’s area and submit a claim

Go to the claims section in your secure member’s area and submit your claims online. Original copies of your claims documents may be required.

Post

Send by Registered Post (if requested)

Refer to the address mentioned in your policy guidelines to send your proof of claims and claim supporting documents. 

Please keep a copy of all documents before sending us your original documents. 

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