Making a Claim - Luma

Claim Channels

Three options for submitting a claim for your reimbursement

Mobile App

Mobile App

Online

Online

Post

Post

Luma Care Mobile AppRegister now in order to submit a claim from your phone. Original copies of your claims documents may still be required.

Luma Care Mobile App

Register now in order to submit a claim from your phone. Original copies of your claims documents may still be required.

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Our online services

Log in to your secure member’s area and submit a claim

Go to the claims section in your secure member’s area and submit your claims online. Original copies of your claims documents may be required.

Send your claims to us by post

Complete the claim form and sign

Step 1

Complete the claim
form and sign

Luma Claims Form - English

Luma Claims Form - Burmese

Prepare Your Documents

Step 2

Prepare Your
Documents

Official receipts / tax invoice
Medical certificates
Signed claims form
Detailed breakdown of charges
Bank account details

Send by Registered Post (if requested)

Step 3

Send by Registered Post (if requested)

If requested, send to this address

Luma, Claims Department

57 Park Ventures Ecoplex
9th Floor, Unit 912 Wireless Road,
Lumpini, Pathumwan, Bangkok 10330 Thailand

Need Help?

Luma Guide

Luma Guide

Send us an email

Send us an email

Call us now

Call us now

+66 2 494 3600