Claim Channels

Three options for submitting a claim for your reimbursement

Our online services

Log in to your secure member’s area and submit a claim

Go to the claims section in your secure member’s area and submit your claims online. Original copies of your claims documents may be required.

Send your claims to us by post

Prepare Your Documents
Step 2

Prepare Your

  • Original official receipts / tax invoice (Service provider’s name, patient’s name, date of service, detail of cost, total amount, and cashier’s signature are required)
  • Original medical certificates
  • Signed claims form
  • Detailed breakdown of charges
  • Signed copy of passport(s) (unless provided to us earlier)
  • Signed copy of your bank book (unless provided to us earlier)
Send by Registered Post
Step 3

Send by Registered Post

Send to this address

Luma, Claims Department

57 Park Ventures Ecoplex
9th Floor, Unit 912 Wireless Road,
Lumpini, Pathumwan, Bangkok 10330 Thailand

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