+66 2 665 3600

Claim Channels

Three options for submitting a claim for your reimbursement

Mobile App

Online

Post

Luma Care Mobile App

Register now in order to submit a claim from your phone. Original copies of your claims documents may still be required.

(Available soon in App Store for iOS and Play Store for Android)

Log in to your secure member’s area and submit a claim

Go to the claims section in your secure member’s area and submit your claims online. Original copies of your claims documents may be required.

Send your claims to us by post

Step 1

Complete the claim
form and sign

Download Form

Luma Claims Form


Step 2

Prepare Your
Documents

  • Original Receipts
  • Original Medical Certificates
  • Claims form
  • Detailed breakdown of charges
  • Signed copy of passport(s) (unless provided to us before)
  • Copy of your bank book (unless provided to us before)
Step 3

Send by Registered Post

Send to this address

Luma, Claims Department

57 Park Ventures Ecoplex
9th Floor, Unit 901 Wireless Road,
Lumpini, Pathumwan, Bangkok 10330 Thailand

Need Help?

Luma Guide

Send us an email

Call us now

+662 665 3600

57 Park Ventures Ecoplex 9th Floor, Unit 901 Wireless Road, Lumpini, Pathumwan, Bangkok 10330 Thailand

Types of Insurance

Member

Countries

Luma