Required documents:
Scroll down to see how to submit your claim with Hi5.
Hi5 members with Outpatient benefits can submit claims online for amounts up to 10,000 THB. Original documents are required for claims exceeding 10,000 THB.
Important Guidelines for Online Claim Submission:
If requested, send originals to this address:
LUMA, Claims Department
57 Park Ventures Ecoplex
9th Floor, Unit 912 Wireless Road,
Lumpini, Pathumwan, Bangkok 10330 Thailand
Required documents:
Scroll down to see how to submit your claim with PRIME.
PRIME members with Outpatient benefits can submit claims online for amounts up to 10,000 THB. Original documents are required for claims exceeding 10,000 THB.
Important Guidelines for Online Claim Submission:
If requested, send originals to this address:
LUMA, Claims Department
57 Park Ventures Ecoplex
9th Floor, Unit 912 Wireless Road,
Lumpini, Pathumwan, Bangkok 10330 Thailand
Required documents:
Scroll down to see how to submit your claim with Asia Care Plus Thailand.
Asia Care Plus Thailand members with Outpatient benefits can submit claims online for amounts up to 10,000 THB. Original documents are required for claims exceeding 10,000 THB.
Important Guidelines for Online Claim Submission:
If requested, send originals to this address:
LUMA, Claims Department
57 Park Ventures Ecoplex
9th Floor, Unit 912 Wireless Road,
Lumpini, Pathumwan, Bangkok 10330 Thailand
Required documents:
Original documents are required for Outpatient Claims of 3,000 USD or more.
Scroll down to see how to submit your claim with Asia Care Plus Vietnam.
For claims in Vietnam and if requested, send originals to this address:
LUMA Vietnam – Claim Department
Millennium Master Building, Block B-3A floor unit 15,
132 Ben Van Don street, Ward 6, District 4,
Ho Chi Minh City, Vietnam
Phone number: +84 869 17 97 01
For claims outside Vietnam and if requested, send originals to this address:
LUMA, Claims Department
57 Park Ventures Ecoplex
9th Floor, Unit 912 Wireless Road,
Lumpini, Pathumwan, Bangkok 10330 Thailand
Required documents:
Original documents are required for Outpatient Claims of 3,000 USD or more.
Scroll down to see how to submit your claim with Asia Care Premier Vietnam.
For claims in Vietnam and if requested, send originals to this address:
LUMA Vietnam – Claim Department
Millennium Master Building, Block B-3A floor unit 15,
132 Ben Van Don street, Ward 6, District 4,
Ho Chi Minh City, Vietnam
Phone number: +84 869 17 97 01
For claims outside Vietnam and if requested, send originals to this address:
LUMA, Claims Department
57 Park Ventures Ecoplex
9th Floor, Unit 912 Wireless Road,
Lumpini, Pathumwan, Bangkok 10330 Thailand
Required documents:
Original documents are required for Outpatient Claims of 3,000 USD or more.
Scroll down to see how to submit your claim with Asia Care Pro Vietnam.
For claims in Vietnam and if requested, send originals to this address:
LUMA Vietnam – Claim Department
Millennium Master Building, Block B-3A floor unit 15,
132 Ben Van Don street, Ward 6, District 4,
Ho Chi Minh City, Vietnam
Phone number: +84 869 17 97 01
For claims outside Vietnam and if requested, send originals to this address:
LUMA, Claims Department
57 Park Ventures Ecoplex
9th Floor, Unit 912 Wireless Road,
Lumpini, Pathumwan, Bangkok 10330 Thailand
Required documents:
Original documents are required for claims of 500 USD or more.
Scroll down to see how to submit your claim with Asia Care Plus Cambodia.
If requested, send originals to this address:
Cambodia-Vietnam Insurance Plc, 8th floor,
398, Monivong Blvd, Beung Keng Kang I,
Phnom Penh 12302 Cambodia
Required documents:
Original documents are required for claims of 500 USD or more.
Scroll down to see how to submit your claim with Asia Care Plus Laos.
If requested, send originals to this address:
ຊັ້ນ 2, ຕຶກທະນາຄານເອັມບີ້, ຖະໜົນ ໄກສອນ, ບ້ານ ໂພນໄຊ, ເມືອງ ໄຊເສດຖາ, ນະຄອນຫຼວງ/ 2nd Floor, MB Bank Building, Kaysone Road, Phonexay Village, Saysettha District, Vientiane Capital
Required documents:
Original documents are required for Outpatient Claims of 10,000 USD or more.
Scroll down to see how to submit your claim with Asia Care Plus International.
If requested, send originals to this address:
LUMA, Claims Department
57 Park Ventures Ecoplex
9th Floor, Unit 912 Wireless Road,
Lumpini, Pathumwan, Bangkok 10330 Thailand
Required documents:
Original documents are required for Outpatient Claims of 10,000 USD or more.
Scroll down to see how to submit your claim with Global Care.
If requested, send originals to this address:
LUMA, Claims Department
57 Park Ventures Ecoplex
9th Floor, Unit 912 Wireless Road,
Lumpini, Pathumwan, Bangkok 10330 Thailand
To claim, please collect all below mentioned documents:
Please note the insurer reserves the right to request additional documents or information to support the claim, on a case by case basis.
To submit a claim, follow all instructions and submit all information and documents as indicated in the LUMA Travel Claims Form.
Please note “LUMA GO” is the commercial name of the travel insurance policy insured by Tune Insurance Public Company Limited.
This policy is distributed by LUMA but serviced by Tune Protect directly.
To claim, please follow instructions mentioned on Tune Protect Claims Service.
Please note “Luma Thailand Pass” is the commercial name of the domestic travel insurance policy insured by Tune Insurance Public Company Limited.
This policy is distributed by LUMA but serviced by Tune Protect directly.
To claim, please collect all required documents mentioned on Tune Protect Claims form.
The documents need to be sent to the following address:
Claim Department
Tune Insurance Public Company Limited
3199 Maleenont Tower
14thFloor, Rama IV Road, Klongton,
Klongtoei, Bangkok, 10110 Thailand
Telephone Number: +66020785625 or +66020785621
[email protected]
Please note the insurer reserves the right to request additional documents or information to support the claim, on a case by case basis.
Please check the claims guidelines per your policy to see the proper submission channel.
Log in to your secure member’s area and submit a claim
Go to the claims section in your secure member’s area and submit your claims online. Original copies of your claims documents may be required.
Send by Registered Post (if requested)
Refer to the address mentioned in your policy guidelines to send your proof of claims and claim supporting documents.
Please keep a copy of all documents before sending us your original documents.
