Health Insurance
Required documents:
– Original receipt
– Original medical report / certificate
– Detailed receipt (statement detail report including name of medicine and price of each items to be mentioned, if any)
– Doctor’s prescription (with medical indications for prescription drugs, laboratory tests, physical therapy, eyeglasses and contact lenses)
– For first time claims only: Signed first page of bank book + signed copy of Insured’s passport
Scroll down to see how to submit your claim with Hi5.
Hi5 members with Outpatient benefits can submit claims online for amounts up to 10,000 THB. Original documents are required for claims exceeding 10,000 THB.
Important Guidelines for Online Claim Submission:
If requested, send originals to this address:
Luma, Claims Department
57 Park Ventures Ecoplex
9th Floor, Unit 912 Wireless Road,
Lumpini, Pathumwan, Bangkok 10330 Thailand
Required documents:
– Original receipt
– Original medical report / certificate
– Detailed receipt (statement detail report including name of medicine and price of each items to be mentioned, if any)
– Doctor’s prescription (with medical indications for prescription drugs, laboratory tests, physical therapy, eyeglasses and contact lenses)
– For first time claims only: Signed first page of bank book + signed copy of Insured’s passport
Scroll down to see how to submit your claim with PRIME.
PRIME members with Outpatient benefits can submit claims online for amounts up to 10,000 THB. Original documents are required for claims exceeding 10,000 THB.
Important Guidelines for Online Claim Submission:
If requested, send originals to this address:
Luma, Claims Department
57 Park Ventures Ecoplex
9th Floor, Unit 912 Wireless Road,
Lumpini, Pathumwan, Bangkok 10330 Thailand
Required documents:
– Original receipt
– Original medical report / certificate
– Detailed receipt (statement detail report including name of medicine and price of each items to be mentioned, if any)
– Doctor’s prescription (with medical indications for prescription drugs, laboratory tests, physical therapy, eyeglasses and contact lenses)
– For first time claims only: Signed first page of bank book + signed copy of Insured’s passport
Scroll down to see how to submit your claim with Asia Care Plus Thailand.
Asia Care Plus Thailand members with Outpatient benefits can submit claims online for amounts up to 10,000 THB. Original documents are required for claims exceeding 10,000 THB.
Important Guidelines for Online Claim Submission:
If requested, send originals to this address:
Luma, Claims Department
57 Park Ventures Ecoplex
9th Floor, Unit 912 Wireless Road,
Lumpini, Pathumwan, Bangkok 10330 Thailand
Required documents:
– Asia Care Plus Vietnam Claims Form filled and signed
– Receipt
– Medical report / certificate
– Detailed receipt (statement detail report including name of medicine and price of each items to be mentioned, if any)
– Doctor’s prescription (with medical indications for prescription drugs, laboratory tests, physical therapy, eyeglasses and contact lenses)
Original documents are required for Outpatient Claims of 3,000 USD or more.
Scroll down to see how to submit your claim with Asia Care Plus Vietnam.
For claims in Vietnam and if requested, send originals to this address:
Luma Vietnam – Claim Department
Millennium Master Building, Block B-3A floor unit 15,
132 Ben Van Don street, Ward 6, District 4,
Ho Chi Minh City, Vietnam
Phone number: +84 869 17 97 01
For claims outside Vietnam and if requested, send originals to this address:
Luma, Claims Department
57 Park Ventures Ecoplex
9th Floor, Unit 912 Wireless Road,
Lumpini, Pathumwan, Bangkok 10330 Thailand
Required documents:
– Asia Care Premier Vietnam Claims Form filled and signed
– Receipt
– Medical report / certificate
– Detailed receipt (statement detail report including name of medicine and price of each items to be mentioned, if any)
– Doctor’s prescription (with medical indications for prescription drugs, laboratory tests, physical therapy, eyeglasses and contact lenses)
Original documents are required for Outpatient Claims of 3,000 USD or more.
Scroll down to see how to submit your claim with Asia Care Premier Vietnam.
For claims in Vietnam and if requested, send originals to this address:
Luma Vietnam – Claim Department
Millennium Master Building, Block B-3A floor unit 15,
132 Ben Van Don street, Ward 6, District 4,
Ho Chi Minh City, Vietnam
Phone number: +84 869 17 97 01
For claims outside Vietnam and if requested, send originals to this address:
Luma, Claims Department
57 Park Ventures Ecoplex
9th Floor, Unit 912 Wireless Road,
Lumpini, Pathumwan, Bangkok 10330 Thailand
Required documents:
– Asia Care Pro Vietnam Claims Form filled and signed
– Receipt
– Medical report / certificate
– Detailed receipt (statement detail report including name of medicine and price of each items to be mentioned, if any)
– Doctor’s prescription (with medical indications for prescription drugs, laboratory tests, physical therapy, eyeglasses and contact lenses)
Original documents are required for Outpatient Claims of 3,000 USD or more.
Scroll down to see how to submit your claim with Asia Care Pro Vietnam.
For claims in Vietnam and if requested, send originals to this address:
Luma Vietnam – Claim Department
Millennium Master Building, Block B-3A floor unit 15,
132 Ben Van Don street, Ward 6, District 4,
Ho Chi Minh City, Vietnam
Phone number: +84 869 17 97 01
For claims outside Vietnam and if requested, send originals to this address:
Luma, Claims Department
57 Park Ventures Ecoplex
9th Floor, Unit 912 Wireless Road,
Lumpini, Pathumwan, Bangkok 10330 Thailand
Required documents:
– Asia Care Plus Cambodia Claims Form filled and signed
– Original receipt
– Original medical report / certificate
– Detailed receipt (statement detail report including name of medicine and price of each items to be mentioned, if any)
– Doctor’s prescription (with medical indications for prescription drugs, laboratory tests, physical therapy, eyeglasses and contact lenses)
Original documents are required for claims of 500 USD or more.
Scroll down to see how to submit your claim with Asia Care Plus Cambodia.
If requested, send originals to this address:
Cambodia-Vietnam Insurance Plc, 8th floor,
398, Monivong Blvd, Beung Keng Kang I,
Phnom Penh 12302 Cambodia
Required documents:
– Claims form filled and signed
Asia Care Plus Myanmar Claims Form (in English)
Asia Care Plus Myanmar Claims Form (in Burmese)
– Original receipt
– Original medical report / certificate
– Detailed receipt (statement detail report including name of medicine and price of each items to be mentioned, if any)
– Doctor’s prescription (with medical indications for prescription drugs, laboratory tests, physical therapy, eyeglasses and contact lenses)
Original documents are required for claims of 500 USD or more.
Scroll down to see how to submit your claim with Asia Care Plus Myanmar.
If requested, send originals to this address:
Luma Myanmar – Claim Department
Times City, CCI France Myanmar, Office Tower n°2, 16th Floor-Units 11&12, Between Hanthawaddy & Kyuntaw Road, Kamaryut Township, Yangon, Myanmar
Required documents:
– Asia Care Plus Laos Claims Form filled and signed
– Original receipt
– Original medical report / certificate
– Detailed receipt (statement detail report including name of medicine and price of each items to be mentioned, if any)
– Doctor’s prescription (with medical indications for prescription drugs, laboratory tests, physical therapy, eyeglasses and contact lenses)
Original documents are required for claims of 500 USD or more.
Scroll down to see how to submit your claim with Asia Care Plus Laos.
If requested, send originals to this address:
ຊັ້ນ 2, ຕຶກທະນາຄານເອັມບີ້, ຖະໜົນ ໄກສອນ, ບ້ານ ໂພນໄຊ, ເມືອງ ໄຊເສດຖາ, ນະຄອນຫຼວງ/ 2nd Floor, MB Bank Building, Kaysone Road, Phonexay Village, Saysettha District, Vientiane Capital
Required documents:
– Asia Care Plus International Claims Form filled and signed
– Receipt
– Medical report / certificate
– Detailed receipt (statement detail report including name of medicine and price of each items to be mentioned, if any)
– Doctor’s prescription (with medical indications for prescription drugs, laboratory tests, physical therapy, eyeglasses and contact lenses)
Original documents are required for Outpatient Claims of 10,000 USD or more.
Scroll down to see how to submit your claim with Asia Care Plus International.
If requested, send originals to this address:
Luma, Claims Department
57 Park Ventures Ecoplex
9th Floor, Unit 912 Wireless Road,
Lumpini, Pathumwan, Bangkok 10330 Thailand
Required documents:
– Global Care Claims Form filled and signed
– Receipt
– Medical report / certificate
– Detailed receipt (statement detail report including name of medicine and price of each items to be mentioned, if any)
– Doctor’s prescription (with medical indications for prescription drugs, laboratory tests, physical therapy, eyeglasses and contact lenses)
Original documents are required for Outpatient Claims of 10,000 USD or more.
Scroll down to see how to submit your claim with Global Care.
If requested, send originals to this address:
Luma, Claims Department
57 Park Ventures Ecoplex
9th Floor, Unit 912 Wireless Road,
Lumpini, Pathumwan, Bangkok 10330 Thailand
To claim, please collect all below mentioned documents:
Please note “Luma Covid Care” is the commercial name of the Individual Coronavirus Disease 2019 (Covid-19) Insurance Policy insured by Tune Protect.
This policy is distributed by Luma but serviced by Tune Protect directly.
To claim, please collect all required documents mentioned on Tune Protect Claims form.
The documents need to be sent to the following address:
Claim Department
Tune Insurance Public Company Limited
3199 Maleenont Tower
14thFloor, Rama IV Road, Klongton,
Klongtoei, Bangkok, 10110 Thailand
Telephone Number: 02 078 5625, 5621
[email protected]
Please note the insurer reserves the right to request additional documents or information to support the claim, on a case by case basis.
Travel Insurance
To submit a claim, follow all instructions and submit all information and documents as indicated in the Luma Schengen Pass Claims Form.
Please note “LUMA GO” is the commercial name of the travel insurance policy insured by Tune Insurance Public Company Limited.
This policy is distributed by LUMA but serviced by Tune Protect directly.
To claim, please follow instructions mentioned on Tune Protect Claims Service.
To submit a claim, follow all instructions and submit all information and documents as indicated in the Luma Vietnam Pass Claims Form.
To submit a claim, follow all instructions and submit all information and documents as indicated in the Luma ASEAN Pass Claims Form.
Please note “Luma Thailand Pass” is the commercial name of the domestic travel insurance policy insured by Tune Insurance Public Company Limited.
This policy is distributed by LUMA but serviced by Tune Protect directly.
To claim, please collect all required documents mentioned on Tune Protect Claims form.
The documents need to be sent to the following address:
Claim Department
Tune Insurance Public Company Limited
3199 Maleenont Tower
14thFloor, Rama IV Road, Klongton,
Klongtoei, Bangkok, 10110 Thailand
Telephone Number: +66020785625 or +66020785621
[email protected]
Please note the insurer reserves the right to request additional documents or information to support the claim, on a case by case basis.
Please check the claims guidelines per your policy to see the proper submission channel.
Go to the claims section in your secure member’s area and submit your claims online. Original copies of your claims documents may be required.
Refer to the address mentioned in your policy guidelines to send your proof of claims and claim supporting documents.
Please keep a copy of all documents before sending us your original documents.
1. Register on Online Member Portal.
2. Click on the link sent to your email to set up the password.
3. Login with your email and new password.
4. Download ‘Luma Care’ application on your mobile device.
5. Login with your email and password.
If you encounter an issue, please get in touch with our Customer Service at [email protected] or call 02 494 3600
