The rep I dealt with, Khun Chitsakon Subwarodom was superb. Due to Covid rues changing and my ineptness, he had to change to application many time. Always patient and providing a perfect product in the end. He worked very hard on my behalf and I thoroughly recomment him and his company
Scam! Even though the policy states outpatient cover can be provided, they refuse to cover. Even for basic medical costs with doctor’s certificate and official recommendation! Even doctors at Bangkok Hospital recommended not to use them. A poor Thai company that has probably ran out of money to... fund its customers.Be aware.read more
I have just experienced the best possible customer approach by your valued employee Ms. Suchanad Wongwijitpant.She has demonstrated true professionalism in her ability to interpret understand customers' enquirers and respond right on the point.Her knowledge about insurance matters and not the... least her English language skill would certainly motivate a promotion with higher degree of responsibilities.It remains to see how well the Royal Thai Embassy - Stockholm will received my newly purchased insurance as supporting document to my O-A Visa application.The actual value of the insurance remains to see in case something unfortunate happens during our stay in Thailand.Sincerely,Peter and Clarita Fehrmread more
Very transparent and prompt service provided by Nattawut to transfer my insurance to Luma. This company seems to be more open and product driven than the usual top heavy marketing of similar offerings.
For us, an international family living in Thailand for more than 10 years.Luma Health Insurance was an excellent choice as their packages are price competitive and have international coverage.The customer service is efficient, proactive, and fast, which I love the most "speed."Any questions... or documentation we needed was promptly answered. A few days after sending our applications, we received the Luma care app to download and the personalized insurance card.Our agent at Luma, Xaynaly, is a world-class operator!I highly recommend Luma for anyone who seeks local cover in Thailand and international health insurance coverage.read more
Luma Health Insurance is a great company with highly professional employees. Ms. Neennara Surapatana offers a fantastic customer service. Questions I had asked re. certain aspects of the coverage were well and in a timely manner answered. Within a few days after sending in my application, I... received the Luma care app to download and the personalized insurance card.I highly recommend this company for anyone who seeks international health insurance coverage.read more
I applied to LUMA for COVID insurance for myself and my wife to enter Thailand. From day one the service has been outstanding, the staff I've dealt with so professional and response times fantastic. I would thoroughly recommend this company if you're looking for insurance to enter Thailand.
I was specifically looking for Covid 19 insurance. After contacting a number of companies offering this policy I settled with Luma Health. Their policy was comprehensive but reasonably priced. Ms Surapatana, a Luma personal solutions representative was extremely helpful, and the whole process was... completed very quickly.read more
Somewhat expensive insurance but provides very good coverage even outside Asia, basically you get what you pay for. The staff is helpful even with complex reimbursement requests which made me renew further. Super easy to just show the insurance card when going to the hospital in Thailand, no need... to prepay anything. Overall I feel good knowing I have this insurance if I need it, you can't put a price on health, would recommend!read more
The Luma team have been really friendly and responsive throughout my policy with them. They kept closely in touch via email and Whatsapp, ensuring that all processes ran very smoothly! Warmly recommend.
Wonderful and immediate responses. The services are well answered and the staff is attentive. The information was easily explained. The needed forms were sent within 5 minutes. I would surely recommend their services!
I bought Luma pass to Thailand last month with Mr. Nuttarut. He assisted me very excellent. After that, I have to change date for my policy, Mr. Nuttarut still provide best service and quick response to my email. Thank you for your professional service and take care us. Well done!! and keep the... good work.Regards,read more
I've been served by Emilie and she was very helpful, making sure that my file was processed in time for me to be able to travel a few days later. Friendly and professional, we used the app LINE for our communication, that was very user friendly.After comparing a few offers from different company,... I would say this one is slightly better, but stay in the norms.I didn't have to use the service yet, so cannot say anything about it, but one of the reason I chose them is that we don't have to pay in advance, its directly paid trough the insurances.read more