How to Claim
Step 1
Fill the claim form (download below).
Please disclose all details of your injury and diagnosis to the insurer to facilitate claim assessment. See example of a filled receivable claim form.
For Covid-19 positive, please prepare:
1. Copy of the policy table
2. Copy of passport containing personal information of the insured
3. Copy of passport stamped through immigration into the country
4. RT-PCR results from the country of origin
Step 2
Send all required documents specified in the claim form, with filled and signed claim form to:
Claim Department
Tune Insurance PCL.
3199 Maleenont Tower
14th Floor, Rama IV Road
Khlong Tan, Khlong Toei
Bangkok 10110, Thailand
Step 3
Reimbursement will occur within 15 days after complete claim is submitted.
Contact information for emergency and claims:
+66020785625 | +66020785621
France - Luma International:
ORIAS Register No. 17 007 455
Paris Trade and Companies Register No. 832 987 333
Thailand - Luma Care Co., Ltd.:
Non-life insurance broker licence in Thailand: ว00008/2555
Life insurance broker licence in Thailand: ช00012/2564
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