Luma ASEAN Pass
Frequently Asked Questions
The policy covers medical expenses for sudden and unforeseeable injuries from accident and sickness (including COVID-19) during the travel to the country within the zone of coverage.
There is no direct billing in respect of medical expenses provided under this Policy unless the expenses are expected to exceed 1,000 USD and that the arrangement is coordinated by the Company or its designated assistance company.
If you would like to change the start and end dates of your Luma ASEAN Pass policy, please contact our teams.
Please note: the former plan duration and the new revised plan duration should remain within the same range. If not, we invite you to cancel the existing policy and purchase a new one with the correct dates.
If you have purchased your policy but have not travelled yet you can make a request to change details on the Certificate of Insurance (COI).
Please contact our teams to do so.
A beneficiary is the person or entity you name in an insurance policy to receive the death benefit (example: wife, husband, father, mother, son or daughter).
Children aged at least 4 weeks are eligible to apply for Luma ASEAN Pass.
Children under the age of 7 years must be accompanied by an adult who is also insured under the same Policy.
To submit a claim, please follow the link below. Please follow all instructions and submit all information and documents as indicated in the claims form.
For emergencies, please call Luma at +6624943600.
Luma ASEAN Pass policy holders have up to 30 days after the expiry of their policy, to submit their claims. To claim under the “Personal Liability” section of the policy, the claims must be given within 15 days after the incident.
Both. Please inform on the below when sending the claim:
1. Account Holder Name :
2. Account Number :
3. Insured Address :
4. Telephone :
5. Bank Name and Branch:
6. Bank address :
7. SWIFT Code :
8. IBAN Code/ Routing Number (IBAN Code for European zone / Routing Number for American zone):
9. Currency :
To change of any of the following:
For travelers who have purchased a policy with Luma ASEAN Pass and who have not travelled yet; changes on the Certificate of Insurance (COI) are free of charge.
For travelers who have purchased a policy with Luma ASEAN Pass and who have not travelled yet; you can request to cancel your policy and ask for a refund.
Please also note: the cancellation must be based on a reasonable reason, prior to the start date of the policy.
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