The IT Support specialist is in charge of overseeing and reviewing aspects of company IT infrastructure (including servers, switches, storage, security, software applications, external hosting, remote offices and backups). He/She helps all users on the technical side so they can perform their daily tasks.
Responsibilities
- Provides technical support for internal end users on a variety of hardware and software problems including operating system support, application support, system access problems, telephone/soft phone, computer, printer, etc.
- Maintains IT support ticketing system; categories issue and input description in Jira software and ticket reporting.
- IT asset management and maintenance.
- Acts as primary departmental resource during infrastructure emergencies; dispatches technicians, maintains communications with staff and management
- Works closely with network administration or vendors to diagnose and troubleshoot network outages, maintain network configuration for users and their components/cabling, maintain user accounts and reboots servers and routers
- File server administration.
- Co-ordinate with IT service providers.
- Assists end user with the operation of legacy and newer application software, including but not limited to, word processing, spreadsheet, presentation and communication software, web applications, anti-virus and college business application on varied platforms and operating systems
- Creates technical documentation and procedures, and serves as resource for training materials in response to company, employees inquiries for technical support
- Researches and recommends hardware and software purchases for company. Obtains quotes for repair costs and maintenance. Contacts vendors for product information and price quotes. Contacts service contractors as needed.
Qualifications
Personal Skills
- Excellent attitude
- Ability to deal with problems and technical issues in a friendly, calm and reassuring manner.
- Self-motivated, with initiative and ‘can do’ attitude
Technical Skills
- 3 years of experience in IT Support/Help Desk Support/ IT Specialist
- Microsoft Windows advanced level
- Microsoft 365 administration advance level
- Microsoft Team
- Microsoft SharePoint and OneDrive
- Knowledge of MacOS and software
- Strong understanding of NTFS and share permissions on previous and current Windows Server environments
- Good knowledge of Routers, Firewalls, Switches, VPN devices and wireless and other networking technologies, including TCP/IP, DNS & DHCP.
- Knowledge of Linux System is a big plus
